TS
Thisha S

1 reviews | Active since Nov 2010

11 Jul 2016, 10:07

Absa does not want their money

<p>Absa usually runs a debit order for my car finance. At the end of June they deducted R138.00 which looks like Naedo cost. I was responsible enough to call them almost everyday since the 04/07/2016 to advise them. Each and every consultant that I spoke to promised to run the debit order the same day or the next day (Consultants : Shiny/Gadii/Janine and more). Even received an email saying the debit order will go off. Today is the 11/07/2016 and still no debit order. Each call made was nothing less than 15 minutes long up to 40 minutes long. I called them again and complained about the long calls and no debit running as promised, guess what happened I was placed on hold again. I guess they don’t want the money I owe them, it seems they want me to go into arrears. As I am typing this out I am on hold with ABSA AVAF … 9min:06secs and counting. Sad ABSA has dwindled to this.</p>

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Replies (1)
Absa
Absa's reply11 Jul 2016, 11:06
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd