Absa does not value their customers.

I currently bank with Absa which I am going to change by moving to another bank,I have my credit card and overdraft with Absa,I have tried acquiring a personal loan with absa 3 times all of which were unsuccessful,I have a clear credit score with no negative listings,I was even told this by the consultant doing my personal loan application,and everytime I am declined with no explanation as to why I am declined,i earn well above the requirements,I have a clear credit score,and I can easily afford whatever I am applying for but Absa cannot give me a reason as to why I cannot get one of their services yet I am their customer,the services I receive at the Chatsworth absa branch is so pathetic that I dread going into that bank.