ABSA does not value their customers

Penalty Fees on unpaid debit orders are way too high. How do a bank expect their customers to pay R150 for each debit order that did not go through?

During this Covid19 time I think it is **************** to subtract R 1500 for unpaid debit orders. I have been a client of ABSA for many years and for them to not even want to discuss a lesser penalty fee is ridiculous.

For the past two months I have paid more than R3200 on service fees? How is this even possible?