Absa does not update Transunion or Experian

Item: Absa
Rating: 1
Author: Johan M

As always it's a mission to get Absa to do anything right, my car was paid off in August, I received my papers on the 13th of November because they sent it to the Western Cape first and now that I finally have the papers I can see on my ClearScore that my vehicle account is still open. Absa hasn't updated Transunion or Experian so this is now affecting my Credit Score in such a way that I can't even buy a new car because I have a Vehicle Account that "hasn't been paid". This is truly ridiculous!!!

Helpful (0)

Replies (3)

Absa's replyOfficial

17 Nov 2021, 08:38

Dear Johan Marais Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***7. Kind regards,Rezona Louw Group Customer Care

Best regards,

Absa's reply17 Nov 2021, 08:38

Official

Best regards,

Johan M's updateReviewer Update

17 Nov 2021, 12:40

Hi Rezona,

I am eagerly awaiting your response, thank you.

Johan M's update17 Nov 2021, 12:40

Reviewer Update

Hi Rezona,

I am eagerly awaiting your response, thank you.

Absa's replyOfficial

18 Nov 2021, 08:30

Dear Johan Marais

Thank you for your posting.

We will provide you with feedback once our investigation is concluded.

Kind regards,Rezona Louw Group Customer Care

Best regards,

Absa's reply18 Nov 2021, 08:30

Official

Dear Johan Marais

Thank you for your posting.

We will provide you with feedback once our investigation is concluded.

Kind regards,Rezona Louw Group Customer Care

Best regards,