GB
G B

1 reviews | Active since Feb 2017

06 May 2024, 10:31

ABSA does not treat new customers well

Good day. We opened as a church a business account with ABSA with no monthly fees. I deposited R100. After the first month I did not receive an e-statement. I tried to get the app on phone to send me an e-statement, but could not come right. I tried to download it on my phone twice on different occasions but failed. On the 1 April I was charged R170 (R85 each) for attempting to download statements on my phone. I had a negative balance. I deposited R75 to make it positive. On 1 May I was charged R100 because the balance was negative. The balance is now again negative so it means I will again be charged R100 on 1 June. I did receive a email last month after phoning but not the first month when the first deposit was made. I deposited R200 into the account this morning. I am disappointed with ABSA how I (we)am are treated. So far I have been charged R270 having the account and another R100 is coming on 1 June. I would like ABSA to give back my R270 and cancel the R100 they will take off on 1 June. The admin fee on this account is R0 per month, but I have already paid R270.

0
Replies (3)
Absa
Absa's reply06 May 2024, 11:30
Official
Dear Graham Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***8. Kind regards,Group Customer CareRezona Louw
GB
G B's update12 May 2024, 20:41
Reviewer Update
ABSA contacted me the same day via email asking for my account no. Later in the week ABSA informed me via email that they will give feedback to me before 7pm on 13 May 2024. I will be waiting. Thanks
Absa
Absa's reply13 May 2024, 12:02
Official
Dear Graham Thank you for your posting.

We will provide you with feedback by the close of business today. Kind regards,Group Customer CareRezona Louw