AS
Albert S
1 reviews | Active since Apr 2022
05 Nov 2023, 12:19
Absa does not take ***** seriously
Based on my ID and bank account number ABSA shared my bank statement details for a *****elent account application at Homechoice. This is really disturbing, so much for protecting your customers details. The *****ster also tried to create a Debicheck order on my account via Homechoice. Thank you ABSA, your controls are shockingly bad. Don't know if I can ever trust you again if you share my personal information so easily. How about phoning me to check? The ***** used a different employer, address and cellphone number, but still you shared my information
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Absa's replyOfficial
06 Nov 2023, 09:24Dear Albert Scholtz Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's reply06 Nov 2023, 09:24
Official
Dear Albert Scholtz Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
Best regards,