Absa does not take ***** and falsified banking details seriously

There was a recent ***** attempt against our family business, Sands Sewing. An imposter changed our banking details, and sent it to customers *****ulently to distort money. The false banking details was on a Absa letterhead, looking very much genuine. The ***** was reported to Absa on 12 June 2024 already, and to date we have received NO feedback. It is n simple matter of checking on Absa's side to whom the *****ulent Absa banking details belong, and giving us an update. We do not feel secure anymore with our banking partner, as we have contacted Absa now on MULTIPLE occasions, telephonically and by email, to get feedback on this matter, with no avail.