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JN
Juna N

1 reviews | Active since Sept 2016

13 Sept 2023, 08:42

ABSA does not release SWIFT translation

Same story every single month International transfers stay stuck after SWIFT is completed. Confirmation of transaction received on Monday 11 Sept, still held back by ABSA.

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Replies (3)
Absa
Absa's reply13 Sept 2023, 09:05
Official
Dear Juna Niemann, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email.  The reference number for your complaint is C-***1. Regards,
 Russell Edwards Customer Value Management 

Best regards,

JN
Juna N's update15 Sept 2023, 06:28
Reviewer Update
ABSA is clearly not taking the needs of their customers seriously. Today is day 5 since my money was transferred and being held back on purpose by ABSA! This affects my Healthcare insurance as well as my bond repayments. The latter results in endless calls feom ABSA insisting on payment, yet, this same so-called financial institution is the reason I can't make payment! Shameful!
Absa
Absa's reply15 Sept 2023, 08:48
Official
Dear Juna Niemann,
  
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***7.

Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
  
Regards, Russell EdwardsCustomer Value Management

Best regards,