Absa does not offer private banking as it did

Item: Absa
Rating: 1
Author: David-papawer Haywood

Absa private bank. No private bankers anymore. Only call centre agents. No personal touch. Poor turn around times. Electronic banking is behind the latest trends i.e. to reduce your own credit limit online. Home loans and vehicle finance are done by those departments so ZERO help/admin done by the private bank call centre agent. (They are NOT bankers. To be a banker you should have a uni degree or at the very least know your customer and their individual needs ... at the very least) Main stream banking provides better service Therefore it is better value for money. I am fascinated by absa’s “dont care” attitude. There is absolutely no attempt to even reach out to their unhappy private bank customer of >10 years

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David-papawer Haywood's updateReviewer Update

13 Jan 2022, 11:56

Dear Lebogang. I think you are proving my point. You do not know your customers. IF my name was John Smith or Thabo Nkosi I would understand, but since I worked for Absa 13 years ago and I'm well aware of the DAVID HAYWOOD's in South Africa, I am VERY SURE there is ONLY ONE DAVID HAYWOOD with an Absa Private bank account. If Private banking clients had bankers the way we used to, my banker would have intervened LOOOONG before I could complain. and if i did, they would know. go figure. I've instructed Malelane branch to destroy my replacement card. Again, knowing your customer might have prevented this. Not knowing means not understanding, not understanding leads to not walking an extra mile, not walking an extra mile forces the client to walk that mile..... away from you

David-papawer Haywood's update13 Jan 2022, 11:56

Reviewer Update