Absa does not know what they are doing

Hi all.

So I have just received an email from their attorneys telling me to pay my credit card. I was advised by absa to send them an affidavit stating that I am in employed, which I did, to no avail was I contacted by absa as discussed with the consultant to this day.

Now, absa have handed me over, which to me is unfair and unjust, because absa advised me that their unemployment department will contact me, which I am still waiting for the call......

This is what gets my goat up, absa say one thing and then do another. Absa does not know how to handle clients that have been with them over 20 years doi g business with them hence why they are loosing client's.

Its very sad that absa does not actually care for clients that have serious problems, like no employment, loss of jobs due to covid 19, it's all about black listing their clients, very sad.

Then on another note, I asked absa about my funeral policy I took out when I opened my account with them, I was told they cannot find any documents and I should go to the bank to find out. What part of I am unemployed and have no money for petrol to get to the bank do they Not get.... If I were running a department for customer care I would make sure I GIVE CUSTOMER Care, no matter what the query is, but that is my point of view.

Glynn Easton