PM
Peter M
1 reviews | Active since Sept 2012
02 Jan 2020, 17:15
ABSA does not keep to their own promise
Do not keep their promise of responding within 8 working hours. I have advised ABSA that in future I will only log a Hello Peter complaint if I have a question as that gets a response to the issue.
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Replies (1)
Absa's replyOfficial
03 Jan 2020, 08:59Dear Peter Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Absa's reply03 Jan 2020, 08:59
Official
Dear Peter Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care