ABSA does not honour their commitments and punishes clients

For 3 years, I’ve been trying to get help from ABSA Bank regarding my personal loan and credit card—both of which were covered by credit life insurance that should have settled when I was retrenched in May 2023.

I submitted all required documentation: my Section 189 retrenchment letter, UIF proof, and policy details. Despite this, ABSA refused to honour the insurance, continued to charge interest and ******** fees, and began pursuing me with aggressive collections and damaging credit listings—while I remain unemployed, job-seeking, and trying to support three dependents.

To make matters worse, ABSA removed me from Private Banking without any valid reason, stripping me of the very support and relationship manager I would need in this time of crisis. It feels like I’ve been punished for falling on hard times, and treated like a number instead of a loyal, long-standing client.