ABSA does not honour Powerball winnings payouts.

Absa does not honour their Powerball draw payouts. They have not paid out my 2 May 2025 winnings. I reported it and the standard answer is that I should contact Ithuba. I pay to play Lotto on the ABSA App. It's their duty to credit winnings. When they don't do it it's always a fight and no accountability. And since April this non payment of winnings until you report it is becoming common place. The least ABSA IT Dept can do is check if they actually paid out winnings instead of defaulting to the usual "go to Ithuba". Just check the draw and pay my winnings.