FS
Fawaaz S
1 reviews | Active since Apr 2010
25 Jul 2025, 12:32
ABSA does not help
We have home loan with ABSA for 12 months and we have been paying extra each month and never skipped a payment. I have has been restructuring at my work and it seems my job will be made redundant by September. I contacted ABSA credit to hear what our options are in the event I do not find another job by September. The consultant I spoke to said ABSA does not offer any assistance to clients and that I need to send an email to *** then she said I wont qualify as I do not have my bond long enough. My question is, so your bank does not assist you in any way through a difficult time? One is always told to contact your bank before you cannot pay to make arrangements. Because dont have my bond long enough, I cant get assistance? The consultant told me if we cant pay then legal will contact us and legal fees will be added and eventually we will have to sell our house. Come on ABSA!! Is this what you subject your clients to?
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Absa's replyOfficial
25 Jul 2025, 13:41Dear Fawaaz Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Group Customer CareVanessa Crowe
Best regards,
Absa's reply25 Jul 2025, 13:41
Official
Dear Fawaaz Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Group Customer CareVanessa Crowe
Best regards,