1 reviews | Active since Sept 2016

05 Sept 2016, 13:27

ABSA does not follow up on their clients.

<p>ABSA has handed me over to LGR Attorneys to collect outstandimg amount for a home loan. Absa has not sent me a statement of any kind for more than 5 years now. They haven't contacted me or visit my home, nothing. They sold one of my properties that was put up for security and even then I had to hear it from the neighbours. After that, still no statement or plan of action. Now all of n sudden I received an sms with an outstanding amount then a while later another sms with a different outstanding amount. Still no statement. Only LGR Attorneys that contacted me. I asked them for a detailed statement and explanation for the account and amounts outstanding and I have heard nothing since. Is it wrongful of me to not pay anything when I haven't received any information? </p>

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Replies (2)
Absa
Absa's reply05 Sept 2016, 13:57
Official

Good day Annette Henning

We have received your Complaint however due to the omission of your ID number or account number we could not log your Complaint.

Can you kindly provide us with the full ID number or alternatively your account number?

Awaiting your soonest reply.

Kind regards

Danzig Boyce

Group Customer Care

Absa Bank Ltd

's update05 Sept 2016, 15:22
Reviewer Update

My id nr: ********** 076089