KP
Karin Pepler-Coetzee
1 reviews | Active since Nov 2017
15 Jun 2021, 10:30
Absa does not follow up on Hellopeter complaint
Daphne Le Grange Group Customer Care
I have asked Absa for credit card info in January but still have not received all the info. They actually closed my previous Hellopeter compaint without giving everything. I have also logged a complaint on their website Complaint Reference: C-**********0 but Melleny does not reply to emails. I have also tried on facebook. Daphne Le Grange answered my first complaint and promised to send me an email but I have not received any thing in more than a week!
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Absa's replyOfficial
15 Jun 2021, 11:29Dear Karin, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***1. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Best regards,
Absa's reply15 Jun 2021, 11:29
Official
Dear Karin, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***1. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Best regards,