ABSA does not enforce processes and pathetic customer service

The loan account I have with ABSA has been settled 3 months ago already but it is still showing on my profile even after a million phone calls and emails to your external agencies as well as your resolutions team...I have the paid up letter...I keep on getting requested to send it but nothing happens after that...not only are you an irritation but I have not been able to apply for a much needed item because this account has still not be cleared and closed even after 3 months of settlement....it is not ny problem where your lack of process works between you and an external company...it is not my duty as a customer to constantly send documents and demand this be sorted....as i have highlighted to your resolutions manager it is your JOB to sort out my account and whatever processes are failing should not interfere with what needs to be done for me! Come on do better ABSA..never ever will I take a product with you