Absa does not communicate with clients

We tried to do a transfer this morning only to find out that our account needed to be ficad. The business banker never notified us and now we are stuck it has shut us down. We cannot trade. Extremely upset. I think it's time to change banks if someone does not assist I will just go open another account. All numbers for Rivonia do not work so there is no way you can contact them . All helplines keep referring us to them it has been hours now.