1 reviews | Active since May 2009
ABSA - does not close credit card account even after confirming it was closed.
Very annoyed with ABSA. Went into their Northgate branch in October to officially close my credit card. I had to phone the service from the branch. The person on the phone gave me a settlement amount which I paid and she confirmed the account was now closed.
To my surprise the account is still open and it is now December.
They are still merrily charging me for the use of the card and still allowing debits from other services which ought not to go through. I destroyed the actual card on the advice of the person I spoke to so have not actually used the card itself since October. Not sure how one is supposed to ensure a credit card account is closed. They are now telling me to pay a further settlement amount which includes all their ridiculous service charges and fees and make a second request to close the account.
A consultant did call me yesterday to say there was R25 outstanding that had to be paid as settlement.
This amount has now increased to R597.
I paid this yesterday and am now waiting for the account to be finally closed.
A consultant did call me yesterday to say there was R25 outstanding that had to be paid as settlement.
This amount has now increased to R597.
I paid this yesterday and am now waiting for the account to be finally closed.