MS
Marius S
1 reviews | Active since Nov 2009
09 Jan 2021, 08:12
Absa does not care -specifically about the elderly
It is concerning how Absa bank is treating my parents. It has now been nearly a month that my mother is no longer able to access Absa online. This follows recent changes at Absa re Secondary Cards. They are been send from pillar to post while Absa is unwilling or unable to assist. They say that one of the tests of society (including companies) is the way we treat the elderly. It is lack of service and blaming Covid for it that makes one consider breaking a 45 year business relationship with Absa. The question to ask - has banks like Absa become to big to care or is it a simple reality of incompetence
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Replies (4)MS
Marius S's updateReviewer Update
12 Jan 2021, 15:01My fathers details
Account Number - ***
ID Number - ***
My details
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ID Number ***
Account Number - ***
ID Number - ***
My details
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ID Number ***
MS
Marius S's update12 Jan 2021, 15:01
Reviewer Update
My fathers details
Account Number - ***
ID Number - ***
My details
Account Number ***
ID Number ***
Account Number - ***
ID Number - ***
My details
Account Number ***
ID Number ***
MS
Marius S's updateReviewer Update
13 Jan 2021, 21:36No response from Absa. What is the future for Absa if this is the way it treats it’s clients and in particular those who are 80 years old. Or is this another blame it on COVID-19 excuse ?
MS
Marius S's update13 Jan 2021, 21:36
Reviewer Update
No response from Absa. What is the future for Absa if this is the way it treats it’s clients and in particular those who are 80 years old. Or is this another blame it on COVID-19 excuse ?
Absa's replyOfficial
14 Jan 2021, 09:04Dear Marius.
The information you provided on Hello Peter is redacted for security purposes, please be so kind to provide the required details by responding to the email sent to you on 11 January.
The information you provided on Hello Peter is redacted for security purposes, please be so kind to provide the required details by responding to the email sent to you on 11 January.
Absa's reply14 Jan 2021, 09:04
Official
Dear Marius.
The information you provided on Hello Peter is redacted for security purposes, please be so kind to provide the required details by responding to the email sent to you on 11 January.
The information you provided on Hello Peter is redacted for security purposes, please be so kind to provide the required details by responding to the email sent to you on 11 January.
MS
Marius S's updateReviewer Update
16 Jan 2021, 23:09Following escalation to Absa head office the matter has been resolved and my parents are able to access Absa On-Line as before. i trust that Absa root cause analyses to learn grom this example and prevent re-occurrence. Thank you to who ever in Absa gave the matter attention it deserved
MS
Marius S's update16 Jan 2021, 23:09
Reviewer Update
Following escalation to Absa head office the matter has been resolved and my parents are able to access Absa On-Line as before. i trust that Absa root cause analyses to learn grom this example and prevent re-occurrence. Thank you to who ever in Absa gave the matter attention it deserved