Absa does not care!!! No help offered, just threats

I'm now receiving Harrasment calls from your rude and unprofessional "Collections department" I must make payment on my credit cards, since 7.03am, several times. I have received 3 smses and I rep**** to all 3 smses a week ago, with option 3, my financial situation will stay the same for the next 6-12months and I am awaiting a payment arrangement option on all 3 credit cards. Its quite obvious that no person can pay R20000 intrest due to you deciding to charge intrest for 3months and adding that to every next payment due during the payment relief plan. Your rude collections department asked me what the Siyasizana Programme is advertised on the website but she works for absa? When I gave her attitude back she just dropped the call. ********* and unprofessional. Now im getting smses stating that its significantly overdue? Do you think that now its level 2 lockdown everything just magically returned back to normal as its very obvious its going to take YEARS to recover from this, I do know I must pay it back, but be reasonable as I do not have money to pay it back now. The intrest charges are ridicules, I mean who charges those high percentages on such high amounts. You'll have to explain that to the NCA if I report this ********* behavior and most probably face a hefty fine for this conducted. The 3 smses i got regarding my 3 credit cards will aparently be responded to within 2weeks on the way forward. But still I haven't received anything so I'm not worrying me further about we have enough to worry about. I'm working in a environment where one of our branches have been CLOSED permanently and are working reduced hours for a limited income.