ABSA does not care for their clients

I have been banking with ABSA for many years now and I am so disappointed in the way things are handled. I am 91 years old and my nearest branch is far from me so I app**** for a new debit card online to be delivered to my home. My card expires end January 2019. I placed the order on Wednesday 2nd January 2019. I went to the shop with my daughter on the 3rd January 2019 and my card that I have is no longer working. DO you know how embarrassing that is???? I have not received my replacement card yet ABSA stops the card that I have with me? I phoned ABSA and was told my card is with the couriers. I phoned the couriers and they said they do not have my card (this was yesterday) and the address they have is my P O Box address and not my physical address which is the address I asked ABSA to deliver to. This morning the courier phoned to advise they have received the card but will only deliver on Wednesday 9th January 2019!!!!!! What does ABSA expect me to do without a working card? I cannot buy food, I cannot pay for anything, I cannot draw money. Is this how ABSA treats their pensioners? Cancelling their cards BEFORE delivering the new one? And how can a company as big as ABSA take a week to deliver a new card, especially after cancelling the existing card??? I find this totally unacceptable.