ABSA DOES NOT CARE FOR ITS CLIENTS, IT CARES ABOUT MAKING BIG PROFITS

I now know that big corporations really focus on making high profits at the expense of clients. I have been struggling with their Car Insurance Branch/Department, Absaidirect, from the day of the accident 29 July 2024. I had to pay exorbitant fees to an attorney to try to push them from April 2025, went to the Ombudsman and had the Ombuds doing nothing except acting as a messenger with a slant towards pushing Absaidirect instructions to me, doing back and forth wasting time and then asking that I and Absaidirect talk directly. There was no investigation process thus no proposals or suggestions for resolving my issue. After the inspection of the car on 15 October 2025 where we were advised by Toyota Richards Bay to take the car and lock it in the garage as it was a driving hazard that could cause bad accidents as the chassis they had had welded by the Service Provider, Marvic Panelbeaters, was cracking and that section would never be straight in any wheel alignment. If it were not for the fact that the attorney recorded the whole conversation on 15 October 2025, they would have forced me to take the car to another Panelbeater, knowing very well what was said as their representative was there. When they instructed me to take the car to other Panelbeaters, my attorney explained the findings of the assessment and the fact that he recorded everything. It was after that that the car was write off around 3 December 2025. They continued with their debit order after I cancelled on 15 November 2025, in December and January. Mind you, the car had already been declared a write off.

I AM TOO FATIGUED OF THEIR FINANCIAL ABUSE MAKING ME PAY FOR A CAR, INSTALMENT AND THEIR PREMIUM, UP TO NOW AS THEY FIRST DELAYED PAYING FOR IT AND THEN FETCHING IT AS THE ATTORNEY DEMANDED CONSIDERING THE STRUGGLE TO REACH DEACLARING THE CAR A WRITE OFF, ILLTREATMENT, BEING **** TO, BEING HARRASSED WITH TERRIBLE ************ AT THE BEGINNING SO I COULD GIVE UP, AND PSYCHOLOGICAL TRAUMA THAT EVEN LANDED ME IN A HOSPITAL IN 2025.

AS OF NOW, THE CAR IS IN THEIR HANDS BUT THEY HAVE NOT PAID TOYOTA FINANCIAL SERVICES THE SETTLEMENT AMOUNT BECAUSE THEY WANT ME TO SIGN AND AGREEMENT OF LOSS ON THE 'THEN VALUE OF THE CAR"-JULY 2024 WITHOUT FACTORING IN OTHER EXPENSES I INCURED AND THE FACT THAT I COULD NOT USE THE CAR FREELY AFTER TOYOTA RICHARDS BAY FOUND FAULTS ON 21 NOVEMBER 2024 WHEN I TOOK IT FOR INSPECTION AS I WAS DISSATISFIED THAT THE CAR WAS NOT MADE A WRITE-OFF, AND ADVISED ME TO KEEP THE CAR IN THE GARAGE AND ONLY DRIVE IT IN AN EMERGENCY SO ABSAIDIRECT DO NOT PASS THE BLAME ON ME IF AN ACCIDENT HAPPENS. MIND YOUR THEIR INSPECTION WITH ANOTHER TOYOTA BRANCH SAID THE CAR WAS IN PERFECT CONDITION.

I AM STILL PAYING INSTALMENTS AFTER THEY DECLARED IT A WRITE OFF, AND EVEN THIS MONTH WHEREAS THE CAR IS WITH THEM ALREADY. Toyota Financial Services clearly stated that they are not involved in the AGREEMENT OF LOSS between Absaidirect and I. I am already using another attorney just to get them finalising PAYMENT TO ME, but big organisations in RSA have an upper hand even with Statutory Bodies. Maybe having courts only would be best.

After seeing the headline "Absa Group delivered solid financial performance for the full year, achieving a 12% increase in headline earnings." it was confirmed to me that what I always suspected is true. and they made sure they start attending to the car was towards the financial year end.

Maybe to make more profits and have people getting bonusses for saving the company at the expense of the client they will delay my payment to get me fatigued so I ignore all other expenses I have incurred from July 2024, including Car Tracker cancellation, the recent deduction was taken from me yesterday, and give up so they pay me for the car only as if the accident recently happened. For me it is not just Absaidirect, it is ABSA as a whole.

I wish Banks would not be Insurance Companies as they have many departments to collect profits for them, and easily de***** the client. Is this how I benefit as a BLACK PERSON from B_BBEE as per assertion by our politicians, even the President? Having powerful companies robbing us of the few cents we have so people get bonusses in millions? And have them show neither remorse nor care for clients? Then creating Statutory Bodies all over that have no TEETH?

Lebogang Motloga from Loss Adjusting Department is now handling my case at Absaidirect and after bombarding me with emails, she has not responded to the attorney's email showing some extra expenses above the value of the car. Even the guy responsible for settling the car, forwarded my request to her, NO RESPONSE.

CAN SOMEONE HELP? WHERE IS OUR GOVERNMENT IN ALL OF THIS?