ABSA does not care

As a lifelong customer of ABSA I really thought it would be rather painless to sort out a banking issue. Unfortunately to date, and after speaking to 10 different people in different departments ABSA is still not able to assist. I do not receive an OTP when shopping online, and is therefore unable to complete online purchases. Contacted ABSA, was referred to a branch. After spending 2 hours in the branch ABSA is unsure of what causes this. Referred to online banking just to be told it's not their fault have to call 3Dsecure. Spen 20 minutes listening to music before being able to speak to a consultant, which told me no issues on their side but will escalate. Asked to speak to the supervisor issue will be escalated to, but was told I'm not allowed. After a week still no feedback or resolution offered, expect for a standard response that it will be escalated. Today I also found out ABSA blocked my debit card. Upon contacting the card division I was told they do not know why, but it will be escalated ABSA seems to be very good at escalating without resolving.