LL
Lizelle L
1 reviews | Active since May 2020
30 Aug 2021, 10:13
ABSA does not care - Bad Service
I have lodged a finance charge dispute in Apr 2021 and was initially helped by the Card Case Manager, Complaints Remediation, Everyday Banking RBB SA. But after the initial contact she has not rep**** to my é-mails. Her telephone nr re-routes to the incorrect department (she is aware of this, but has not had it fixed for months). When I manage to get hold of her she says she will investigate and resolve the matter and get back to me, but she never does. She is extremely friendly, but basically does nothing. I have tried contacting the Action Line and Complaints Resolution, but I just get the party line parroted back to me. This is a complex matter that involves me sending my objection and then speaking to somebody, but it seems ABSA does not listen or resolves problems.
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Replies (2)LL
Lizelle L's updateReviewer Update
27 Oct 2021, 13:20Dear ABSA,
So I was contacted telephonically 03/09/2021 with a promise that the matter would be investigated. Following up I was first told repeatedly that there was meetings in regard to this matter. Then I was told three times that the matter would be finalized that day and now all lines of communication is just a dead end again. The fact that there was meetings regarding my claims, shows that there is merit to my complaint. It seems ABSA does not want to refund me as it would imply fault and could have serious implications should it come out. Please contact me urgently as it is again almost to months since my review and I have still not been helped. Does ABSA think it will help just ignoring me and the matter? Should I get a public consensus whether there is a loophole in your advert and promises?
So I was contacted telephonically 03/09/2021 with a promise that the matter would be investigated. Following up I was first told repeatedly that there was meetings in regard to this matter. Then I was told three times that the matter would be finalized that day and now all lines of communication is just a dead end again. The fact that there was meetings regarding my claims, shows that there is merit to my complaint. It seems ABSA does not want to refund me as it would imply fault and could have serious implications should it come out. Please contact me urgently as it is again almost to months since my review and I have still not been helped. Does ABSA think it will help just ignoring me and the matter? Should I get a public consensus whether there is a loophole in your advert and promises?
LL
Lizelle L's update27 Oct 2021, 13:20
Reviewer Update
Dear ABSA,
So I was contacted telephonically 03/09/2021 with a promise that the matter would be investigated. Following up I was first told repeatedly that there was meetings in regard to this matter. Then I was told three times that the matter would be finalized that day and now all lines of communication is just a dead end again. The fact that there was meetings regarding my claims, shows that there is merit to my complaint. It seems ABSA does not want to refund me as it would imply fault and could have serious implications should it come out. Please contact me urgently as it is again almost to months since my review and I have still not been helped. Does ABSA think it will help just ignoring me and the matter? Should I get a public consensus whether there is a loophole in your advert and promises?
So I was contacted telephonically 03/09/2021 with a promise that the matter would be investigated. Following up I was first told repeatedly that there was meetings in regard to this matter. Then I was told three times that the matter would be finalized that day and now all lines of communication is just a dead end again. The fact that there was meetings regarding my claims, shows that there is merit to my complaint. It seems ABSA does not want to refund me as it would imply fault and could have serious implications should it come out. Please contact me urgently as it is again almost to months since my review and I have still not been helped. Does ABSA think it will help just ignoring me and the matter? Should I get a public consensus whether there is a loophole in your advert and promises?
LL
Lizelle L's updateReviewer Update
28 Oct 2021, 14:04Dear ABSA, you once again sent me the generic party line, without addressing the issue at all. I keep on having to go public in order for you to contact me. The mail that was sent yesterday was the same reply parroted to me months ago. I mailed the person - no response. I tried calling the person yesterday and today, but the mobile phone goes directly to voicemail and the call centre number is not answered after 40 minutes. I know my query has merit as ABSA has had to have multiple meetings regarding the loophole, but then suddenly nobody comes back to me and all lines of communication just dies. I am starting to think ABSA is trying to fob me off and waste my time in the hope I will give up. Must I go to the Ombudsman or Social Media in order for you to get a capable person to CALL ME PLEASE.
LL
Lizelle L's update28 Oct 2021, 14:04
Reviewer Update
Dear ABSA, you once again sent me the generic party line, without addressing the issue at all. I keep on having to go public in order for you to contact me. The mail that was sent yesterday was the same reply parroted to me months ago. I mailed the person - no response. I tried calling the person yesterday and today, but the mobile phone goes directly to voicemail and the call centre number is not answered after 40 minutes. I know my query has merit as ABSA has had to have multiple meetings regarding the loophole, but then suddenly nobody comes back to me and all lines of communication just dies. I am starting to think ABSA is trying to fob me off and waste my time in the hope I will give up. Must I go to the Ombudsman or Social Media in order for you to get a capable person to CALL ME PLEASE.