Absa does not care at all.

I have closed my savings and cheque account with Absa in January 2018 due to the lack of service.I kept my credit card account as well as my daughter`s study loan. I arranged for my internet banking services to be registered on my creditcard account and have been paying for it all along only to find out today that the service has never been registered!! I have been paying for services that I never got.I went to my nearest branch to inquire about the premiums on the study loan as my daughter was appointed by Dept of Education but has not been paid and might not get a salary for the next three months. I wanted to know if Absa could accommodate us with the premiums as I ,as a single mother am also raising my grandchildren and I do not have thousands lying around. Absa blatantly refused to accommodate me. The balance on my credit card is more than my limit and I have already received calls in the matter and , of course my credit score is being affected, but Absa does not care at all. I am not really sure why I am writing this review .I am so utterly disappointed in Absa. It is not as if I wanted to avoid my responsibilities, I simply asked for assistance.