Absa does not care about their clients

Good Day My Name is Delvern Naidoo. I have been an Absa client for the last 20 years. On the 7th August 2020 I had transferred money into the wrong FNB account. I immediately called Absa & they asked me to send & email to Absa Digital to resolve. I then called Absa & explained to which they said they will assist. I got into contact with the FNB account holder & told him about the incident to which he asked me to ask Absa to recall. I then spoke to a numerous of peoples (Olga Makamu, Princess Zikhali,) & a few of the consultants to assist. I went back & forth with the ***** department as they asked me to open a case with the SAPS which I did, to get & affidavit & they will assist. The only person that has went out of her way was Lamese Frankson who even tried to contact the other departments to assist. FNB came back & asked Absa to reverse the funds & gave a reference number. I have been through Absa *****, recalls, disputes & even the normal Absa branches to assist. The person whose account I transferred the money into even wrote & affidavit & the Captain from JHB called me in the presence of the individual to advise they are trying to assist . Fnb then tried to contact Absa to reverse the funds as I have contacted FNB directly. It has now been 3 months & I have tried every avenue with Absa but no one except Lamese was assisting. It is sad that my bank for 20 years cannot assist me despite FNB asking them to recall the money. I have sent over 20 emails, make 100 calls but have not gotten any joy. Last week I contacted the FNB client whose money the account went into & he said he has done his part & reported to FNB, the funds are available & I must please get Absa to reverse. This is poor banking service & is not acceptable. I hope this review reached Absa Head office & they see what us as clients have to face with their lower staff. On customer service I score Absa a zero.