ABSA DOES NOT CARE ABOUT LOYAL CUSTOMERS

I have been banking for about 4 years with ABSA and had a cheque account with a credit card and savings account with a substantial amount in it. I recently looked at my creditcard interest rate with ABSA as another bank approached me and offered a 9.75% rate to me vs ABSA at 17.5% I asked ABSA to better this and said you have two days to sort this out before my new bank cards arrive from the new bank offer. Not one call or zero F where given from ABSA after a loyal customer. I moved my current account and credit card plus savings over to my new bank and have to say I am so much happier as I do not get told to go to the branch for everything because in the current pandemic ABSA should be encouraging all customers to rather use there digital channels. The delma continues with ABSA, I have been twice to your pathetic branch in Bryanston and had to wait for over an hour just to try and change my current account down to a transaction fee and ended up walking out as you have one customer consultant that is taking his sweet time and the branch does not know how to manage queuing customers as they help customers that came in after me. So ABSA you can stick your current account and if you cannot close it over the phone or through one of your digital channels please don't come looking for me for the monthly service fee as you don't give a rats A about your loyal customers and your service stinks. SHAME ON YOU! AND THEN YOU WONDER WHY I REFUSED TO UPGRADE TO YOUR PRIVATE WEALTH ACCOUNTS