ABSA does not care about customer service

I went to the absa newton park branch and sat in the client services queue for almost an hour. There was kne consultant working the queue only ONE. A lady with a crutch eventually came to assist while others were walking around. The unprofessional service I received was just awful. She said she would call me back but I knew she would not she never gave me a reference number relating to my query. It was suppose to take 5 working days its now 2 weeks. As soon as I have time I will try and move my homeloan to another bank because Absa's customer service is horrible. And to date no feedback on my query that i waited for an hour for.