ABSA does not care

A month ago I posted a review regarding ABSA not allowing me to withdraw my own money which was in my sons account, who is a minor. It took ABSA 2 weeks to resolve this problem as they did not know why I was not able to withdraw the money and I had to constantly go back to the bank and wait in long queues spending more than an hour a day sitting waiting for them to tell me they can't help me. I had to cancel paying customers to get this resolved and in my business, no work, no pay, but they do not care. When I was referred to the branch manager, he looked at me and told me that he was not able to help and that I must go and stand in the long queue. On top of this the credit card division then charged me interest on my outstanding credit card account as I could not pay it on time, because the money was not able to be moved from the one account to the other. When hearing this ABSA told me that it was my fault. However, if I could have withdrawn said amount on the same day that i had made the transfer to the wrong account,I would not have incurred the interest, so in fact it was their fault. I am still waiting to see what interest I have incurred for the next month as I received the statement before the amount was settled. If I could change banks I would do so in a heartbeat as ABSA does not care for their customers and don't respond to emails even when I use the reference number provided.