Absa does not advise customers before Double Debit

My bank account was double debited before arrangements were finalised regarding the 1 MONTH arrears on my vehicle finance. When I tried to reverse the debit order I was told I must speak to the person who is handling the case. This person has never gotten back to me. I have had to call him back every single time. This double debit has also taken place WITHOUT MY KNOWLEDGE OR CONSENT. I have been a loyal customer of ABSA for years now and am utterly disappointed with the way this has been handled. I am now facing the very real fact of worrying HOW I will be getting to work as they have dried up my funds. Definitely considering switching banks. I feel this bank has no compassion and is treating me like a number although I have been loyal to them for years.