LS
Lynette S
1 reviews | Active since Jun 2020
21 Aug 2022, 03:19
Absa Does It Again
At least once a year Absa deducts money from my account without my permission. Been a single mum I work on a budget. Imagine my dismay when I log into my banking app and see I'm almost R1700 short only to look into my statement and see a journal entry. I have a loan with them which I made arrangements to pay R200 a month but really, every year at least once I have this issue. Absa it's tough, have some consideration.
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Replies (2)LS
Lynette S's updateReviewer Update
25 Aug 2022, 11:54Im still waiting for my issue to be resolved. Absa has until close of business today to resolve my issue
LS
Lynette S's update25 Aug 2022, 11:54
Reviewer Update
Im still waiting for my issue to be resolved. Absa has until close of business today to resolve my issue
LS
Lynette S's updateReviewer Update
25 Aug 2022, 12:43I received an email from the complaints manager, definitely a lack of professionalism on her side. Making assumptions that I should of went to the teller to have the account closed. I dnt work at your bank to know your process. I work in an environment where I handle high level complaints and the poor service I have received from you as a complaints manager is not on. You gave me 3 business days to resolve my issue and now you asking for an extended day. I clearly was not made a priority. I want my money back by close of business today. Then to advise me Absa let a 3rd party to take my money without my permission. Makes my case stronger.
LS
Lynette S's update25 Aug 2022, 12:43
Reviewer Update
I received an email from the complaints manager, definitely a lack of professionalism on her side. Making assumptions that I should of went to the teller to have the account closed. I dnt work at your bank to know your process. I work in an environment where I handle high level complaints and the poor service I have received from you as a complaints manager is not on. You gave me 3 business days to resolve my issue and now you asking for an extended day. I clearly was not made a priority. I want my money back by close of business today. Then to advise me Absa let a 3rd party to take my money without my permission. Makes my case stronger.