Absa does it again

On my internet banking i was advised that I can apply for funds avaiable on my home loan. Having a bad experience last year I called the call centre who advised that I can definatley access the money and put through the application which was duly done. 3 weeks of constant follow up for a decision to be made. <br> Rental agreements were requested and provided and now Absa declines the application. <br> <br> Absa make offers and then retract it when it doesnt suit you any longer. <br> <br> You are the most useless home loans provider ever and wish that I can move my account to someone that understands my needs and not mess me around.