YVdm
Yolandi Van der merwe
1 reviews | Active since Nov 2017
07 Aug 2024, 16:05
Absa does care
I have been a loyal customer at ABSA for over 20 years. But they Don't care amount their customers, my mom passed away they didn't pay for her funeral benefit... Terms is you have to have a funeral Policy for six months... How do you know when a loved one will pass away? They phone you ten times a day if you are behind on a premium, they are not there for their customers they just don't care.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
07 Aug 2024, 17:59Dear Yolandi, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***5. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's reply07 Aug 2024, 17:59
Official
Dear Yolandi, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***5. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's replyOfficial
08 Aug 2024, 10:25Dear Yolandi, Thank you for your email, however, we do not work on the date of birth and request the full ID number for us to pull the cover profile. Thank you.
Best regards,
Absa's reply08 Aug 2024, 10:25
Official
Dear Yolandi, Thank you for your email, however, we do not work on the date of birth and request the full ID number for us to pull the cover profile. Thank you.
Best regards,
Absa's replyOfficial
10 Aug 2024, 15:45Dear Yolandi Van der Merwe,
We refer to the below and note that we have not received a reply from you. We understand that you may be occupied at the moment and therefore request that at your most convenient time, reply and provide the requested information. Please be advised that we will be closing the case on 10/08/2024 because we have not received the requested information. While we close the case, please be informed that we will still attend to your matter as soon as the requested information has been received.
Looking forward to hearing from you soon.
We refer to the below and note that we have not received a reply from you. We understand that you may be occupied at the moment and therefore request that at your most convenient time, reply and provide the requested information. Please be advised that we will be closing the case on 10/08/2024 because we have not received the requested information. While we close the case, please be informed that we will still attend to your matter as soon as the requested information has been received.
Looking forward to hearing from you soon.
Best regards,
Absa's reply10 Aug 2024, 15:45
Official
Dear Yolandi Van der Merwe,
We refer to the below and note that we have not received a reply from you. We understand that you may be occupied at the moment and therefore request that at your most convenient time, reply and provide the requested information. Please be advised that we will be closing the case on 10/08/2024 because we have not received the requested information. While we close the case, please be informed that we will still attend to your matter as soon as the requested information has been received.
Looking forward to hearing from you soon.
We refer to the below and note that we have not received a reply from you. We understand that you may be occupied at the moment and therefore request that at your most convenient time, reply and provide the requested information. Please be advised that we will be closing the case on 10/08/2024 because we have not received the requested information. While we close the case, please be informed that we will still attend to your matter as soon as the requested information has been received.
Looking forward to hearing from you soon.
Best regards,