LC
Lucille C

1 reviews | Active since Jun 2018

18 Oct 2019, 14:56

Absa do NOTHING to fix their mistake

I seriously don't know what to do anymore. I contacted ABSA via email 25 Sept'19 telling them I was logged out by them from my account. I needed money asap so had to transfer from my credit card to my savings to make a payment. I could trf the money to my savings but when I tried to make a payment to an account in my name, I was logged out. ABSA confirmed they suspended my internet banking because of irregular activity. Why? You normally sent me a sms to say if this is not you - pls let ABSA know asap. Luckily I could trf money via Capitec so I don't need that money now, but my credit card is maxed and I need to get the money trf back into the credit card. Do you think that after numerous emails I can get someone to sort this out? I've received emails from Patric West (26 Sept, 5 & 11 Oct) and Conwill Damons(27 Sept) and they do nothing!! I've asked a manager to contact me, and NOTHING! I'm out of country and the more emails I sent them to say they need to fix this, it was their mistake, the more I get ignored!! Now ABSA is sending me messages that my credit card payment is overdue!!! You've got to be kidding me - really??? You had no grounds to suspend my account to begin with! All I want is for them to trf the money back (reverse that trf) and I can activate my account again when I'm in SA but this is ridicules. I'm going to get a bad credit record because of ABSA and they're not lifting a finger to sort out their mess!!

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Replies (1)
Absa
Absa's reply21 Oct 2019, 10:57
Official
Dear Lucille Castelyn Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved. Kind regardsRezona LouwCustomer Value Management
 Absa Bank Ltd

Best regards,