1 reviews | Active since Jun 2018
Absa do NOTHING to fix their mistake
I seriously don't know what to do anymore. I contacted ABSA via email 25 Sept'19 telling them I was logged out by them from my account. I needed money asap so had to transfer from my credit card to my savings to make a payment. I could trf the money to my savings but when I tried to make a payment to an account in my name, I was logged out. ABSA confirmed they suspended my internet banking because of irregular activity. Why? You normally sent me a sms to say if this is not you - pls let ABSA know asap. Luckily I could trf money via Capitec so I don't need that money now, but my credit card is maxed and I need to get the money trf back into the credit card. Do you think that after numerous emails I can get someone to sort this out? I've received emails from Patric West (26 Sept, 5 & 11 Oct) and Conwill Damons(27 Sept) and they do nothing!! I've asked a manager to contact me, and NOTHING! I'm out of country and the more emails I sent them to say they need to fix this, it was their mistake, the more I get ignored!! Now ABSA is sending me messages that my credit card payment is overdue!!! You've got to be kidding me - really??? You had no grounds to suspend my account to begin with! All I want is for them to trf the money back (reverse that trf) and I can activate my account again when I'm in SA but this is ridicules. I'm going to get a bad credit record because of ABSA and they're not lifting a finger to sort out their mess!!
Absa Bank Ltd
Best regards,
Absa Bank Ltd
Best regards,
