XS
Xavier S

1 reviews | Active since Jul 2017

16 Oct 2023, 10:56

ABSA do not want new clients.

I opened a ABSA transact Account online and received the response below on 26 September 2023 @ 09:30. It is the 16th of October 2023 and after being promised that my card would be delivered in 3-5 business days - I am still waiting. Numerous follow-ups and a visit to the branch in Kraaifontein - still no card or access to my account. Branch can't give me a card because I opened the account online and asked for the card to be delivered - ridiculous since the card is not being delivered.... ................................................................................................................................................. Congratulations! Your new Transact Account is open and almost ready to use.

A gentle reminder to deposit a minimum of R20 to ensure your new Transact Account is activated.

To create your Digital Profile that will allow you to use the Absa App or Online Banking, when you receive your new card and pin:

Download the Absa App and follow the registration prompts, or Go to www . absa . co . za , click the Absa Online Registration link and follow the prompts.

Need anything else? Give us a call on ***.

We are excited to be partnering with you!

Kind regards, Absa

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Replies (4)
XS
Xavier S's update19 Oct 2023, 09:55
Reviewer Update
This is still not resolved. How difficult can it be to courier a cheque card as advertised?

If you cannot courier cards why give would be customers the option? I have already been to the branch, who cannot give me a card, because I selected the "more convenient" delivery option, which I now regret as its almost a month since my application and I cannot use the account.

So can you or can you not courier my card and if not just close the account and I will go to another bank.
Absa
Absa's reply19 Oct 2023, 12:39
Official
Dear Customer

We have been informed that contact was made with you and the card will be delivered tomorrow.

Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd

XS
Xavier S's update19 Oct 2023, 12:59
Reviewer Update
Finally, my card will be delivered tomorrow. But I ask myself, was this really necessary? A bad experience before the customer journey even start? Lets hope the rest of the journey goes better.
Absa
Absa's reply19 Oct 2023, 14:19
Official
.