ABSA do not respond to *****

ABSA does not respond to ***** against their clients. I am not one to post negative reviews but my recent and ongoing experience with absa needs attention, 2 months my account was accessed **********ly via online banking. It was reported to the ***** line whilst the transactions were being made and all necessary documentation was submitted the same morning. Every day for 2 months i have been told my query will be escalated and i will receive a call before the end of the day. Having been told that at least 30 times in the last 2 months i am still waiting for the call! Not even a response from the investigator himself who i emailed personally.. is this the way forward for absa? NOT ONLY DID I HAVE MY SAVING ****** on their systems but i dont even get feedback on the investigation let alone my money returned.. the funds were transfered from my absa account to another absa account and they could not trace it.... really not impressed by the lack of customer care, lack of responsibility and decency in which this case is being handled. I sincerely trust my grievance will now receive some attention and solution from this so called well renouned and trusted banking institution.