ABSA do not need a Customer Care Department

We queried a small debit of R15,40 on our account. They advised us that it is for my husband's credit card. We advised them that we do not have a credit card. From then they avoided us like a plague. I was eventually advised by a Danzig Boyce that an email was send to me, which I still have not seen. I do not know why ABSA has a Customer Care Department in the first place as they do not see us as customers, but money makers for them. I see that ABSA lost a case regarding reckless lending against to two old people. This tells allot about the way you do business.....Taking advantage of vulnerable people in their time of need or debiting a person's account with small amounts when they see the customer's account is in a big credit and allot of debits and credits go through the account on a monthly basis. This is the lowest any bank has every gone....