ABSA - Do not honor agreements made telephonically and refuse to deal with clients in writing.

ABSA used to be my go to bank and I at one stage only banked with ABSA. After a number of unfortunate experiences I would not recommend anyone banking with ABSA. On the 31st March 2022, I was identified with aggressive terminal cancer. A clinical trial with a new experimental drug saved my life. Setting my affairs in order I canceled my cheque account with ABSA. Telephonically I agreed with ABSA that I would settle the amount on the account for R500-00. As far as I remember this arrangement was agreed to since I was going to die and die in the UK. ABSA never sends references number for the telephone conversations so there is no way of referring back to the telephone call, which took place on the days before departing for the UK in April, 2022. The account was never closed. A Discovery claim was paid into this account, and the balance from an insurance claim was also paid into this account. I am now called to pay the accumulated interest on what is a closed account. ABSA you agreed to close the account in April 2022 and agreed the balance to be paid to close the account. The R500-00 was paid. Why do you not honor what you say? I had a similar fight with ABSA over an insurance claim. The Insurance ombudsman sided with me and ABSA paid the claim.