Absa do not care about customers

Went to collect card which expired on the 12th of July. Charged me R120 and I did 2 trasactions then the card did not work, gives me message:Something wrong with your card. Went bank numerous times and they fix the chip reader every time. The 12th of August another card was issued due to the fact that it's faulty. Charged me another R120. So R240 for 2 cards not working???? Today I lodged the 3rd complaint. Is this the treatment I get because I do not have enough money and not valued as a customer???? So I will close my account after being years with Absa.