ABSA ***** DIVISION - USELESS

If I could give no stars I would do that. ABSA ***** Division is definitely the worst division of ABSA to work.

I had a huge amount of money ****** out of my INVESTMENT ACCOUNT which was then transferred by the ***** to my cheque account and then transferred to another account at ABSA.

Here is the big question, I never do such big transactions, WHY DID ABSA NOT FLAG THESE TRANSACTIONS AND WHY DID ABSA NOT PHONE ?? - in essence I hold ABSA responsible for this loss. Having to deal with their ***** Division is an absolute nightmare. There is just no feedback at all, and when you phone ABSA ***** you get a lackluster response and absolutely no cooperation at all, except to be told that they will get back to me, I had to speak really hard with this person to put me through to Thandeka Mtakwena (***** Escalation Officer) she always on the phone and never returns calls. Eventually after much deliberation I found out who the Investigating Officer is (Madubanya Thaba) but to try and get hold of these people is an absolute nightmare.

This case is ongoing, ABSA gives a time cycle for investigating of 21 days !! .... by then the ******* are long GONE !!!