ABSA ***** Division - No Protection and No Response

My ABSA accounts have been targeted by *****sters who were succesful with my cheque account. This depsite the exact same modis operandi being used with my credit card, but fortunately being stopped. There were numerous flags and notes on ABSA's systems, but despite this they allowed the ***** to happen. I reported it on the 31st of March, received a reference number and also opened a case with the SAPS. Following this I've contact ***** division telephonically and via email numerous times, but to date I'm still waiting for the appointed investigator to contact me. My online banking and banking app has been locked and I've had no access to my accounts from the 30th of March.

Furthermore, depsite the ***** being reported on the 31st of March and a request made to stop the *****ulently issued debit card, the *****ster was still able to use this card until the 4th of April!

The service of ABSA's ***** division is absolutely shocking and there has been a serious failure to protect my account and respond appropriately.