TO
Tinus O
1 reviews | Active since Feb 2012
05 Feb 2026, 11:35
ABSA ***** Division
I reported a ***** case with ABSA ***** division in mid-September 2025. Complete with SAPS CAS number and affidavit. it is now February 2026 and all response I get is the same generic mail " we acknowledge receipt of your enquiry; it will be forwarded to the person handling your case". To this day I have never gotten a straight answer of whom is actually handling my case, nor any feedback. Pathetic.
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Absa's replyOfficial
05 Feb 2026, 12:26Dear Tinus Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***9. Regards Russell EdwardsCustomer Value Management
Best regards,
Absa's reply05 Feb 2026, 12:26
Official
Dear Tinus Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***9. Regards Russell EdwardsCustomer Value Management
Best regards,