Absa dissatisfied client

I took up a loan with Absa about three years ago. And the loan was settled by Nedbank . For a period of more than a year. There was no communication from Absa until recently when I receive calls from the lawyers saying I have not honoured payments on my loan.

I then went to Absa they showed me a phone to call, of which a service agent advices me to send email with letter from Nedbank as proof of settlement.

I sent emails realised the next day that Gmail or live.com is blocked.

Spoke to the lawyers again when they called explained what had happened. They said they will get back to me, of which they never did .

Today I just received another email from Absa life saying I took up a credit life protection policy.

What is going on with this bank?

Few months ago they blacklisted me for credit card that I was paying and had to settle it.

I'm not even sure if it was settled since they never sent me a settlement letter as proof. I've been waiting for ever for it.