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Yasheen Panday Yasheen Panday

1 reviews | Active since Nov 2024

15 May 2025, 11:27

Absa - Dissatisfaction

my account was locked due to FICA documents. My point is why do i need to re-send my ID document (which i did upload on the App).

And ABSA has my documents how else did they open my account.

Please unlock my account, if not i will close this account and move to another provider.

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Replies (3)
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Yasheen Panday Yasheen Panday's update15 May 2025, 11:29
Reviewer Update
Absa - Dissatisfactionmy account was locked due to FICA documents.
My point is why do i need to re-send my ID document (which i did upload on the App).

As ABSA has my documents how else did they open my account. I Also have funds in my account that I cannot Access...


Please unlock my account, if not i will close this account and move to another provider.

Absa
Absa's reply15 May 2025, 12:03
Official
Dear Yasheen, Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apologies. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***1. RegardsGodfrey NdouCustomer Value Management

Best regards,

Absa
Absa's reply15 May 2025, 12:05
Official
Dear Yasheen, Case reference number C-***1.
 
 Kindly confirm the email address that I should use to communicate with you. The email on your complaint is different from the one on our system. RegardsGodfrey NdouAbsa Bank Group Customer Care
 

Best regards,