Absa dissapoints on deceased estate and customer care - again!

What an absolute joke. Absa has been disappointing us from the get-go in their delay in our deceased estate which seems as though they are purely doing it to ensure they get the interest - no matter how painfully long this whole situation has been for it's customers. After recieving no communication from them for 7 months now I took to Twitter in a desperate attempt where a guy named Marvellus assisted us and would have gotten back to us by the 15th. This was delayed to the 17th with STILL no feedback from Absa!! Our 'escelated' (what a joke) issues with Absa were apparently 'dealt with urgently', and -you guessed it- we haven't heard ANYTHING!! Reference number C-***4 has just been laying on someones desk and no one gives a damn to actually deal with this matter and conclude the process to pay out the estate. They rather keep it to gain the interest. I am honestly thinking of reaching out to @CartblanchSA @SABC and @enews to look into this matter as it seems it is a trending issue with Absa and their customer 'care'. It's disgusting how little they do care and only get back to you on social media. I will not recommend nor deal with Absa ever again. If you have ever thought about opening an account with them, creating a will or investment with them... don't. Just don't. Save yourself and the loved ones the pain of dealing with this after you have gone. Speaking from experience over here. We have had enough now. #Absadisappointingcustomers