ABSA dissapointed once again

Generally I am not the type to complaint as I understand some things are beyond service providers control but today I would like to express my disappointment with ABSA insurance, I submitted a claim on 2015/01/15 and all went well as assessors came to look @ garage and appointed a contractor, now since this contractor seems to have no care for customers I decided to blame ABSA as I am their client,<br> <br> We made appointment for repairs to take place today and through out the day I called them to confirm and make sure that all is in order as I made arrangements to leave early from work and also postpone my children extra mural activities, at approx. 18:30 I received a call with requesting for a postponement, the contractor knew my numbers so why didn't they just contact us and advise, ABSA should look @ who they appoint as contractors<br> <br> Its almost three weeks and our garage still not repaired while we pay our insurance annually