ABSA DISRESPECTFUL UNHELPFUL MOJALEFO FAMABASA

I dont bank with ABSA so my first interaction was terrible. I recently was awarded a home loan with ABSA. i tried calling them to verify my debit order date at least 5 times over two weeks. there is no answer. i went into the branch at Festival Mall. the attendant called the home loan dept and sorted me out. i needed to get online banking so that i can manage my account. we spoke to Mojalefo Famabasa. he has a terrible attitude and screamed at me. he does not listen to what i needed and the information the lady at the branch put into the system. he kept on talking while i spoke. i asked to speak to his superior and he asked me which one. he then said that his manager is Loyisa. i waited and waited, but Loyisa never came to the phone. i wonder if Mojalefo has this attitude with manh of his customers and just uses Loyisa's name who is never available. i complained to the manager at the branch but she said she cannot do anything as the online helpers are a different section. i have provided a name and would like feedback on how he was dealt with.