ABSA DISREGARD FOR CLIENTS

This thing of adding products we have not asked for on our accounts is a financial burden. I went to do a personal loan at the Parktown Johannesburg branch and specifically told the branch manager and consultant that I did not want credit life, the premium went off and I asked again that it be removed later - only after I wrote a tweet did they decide to take me serious and refund me, what upsets me is that even after the refund they still continue deducting money off my account for this credit life, ive sent countless emails to Meagan Townsend, Nthabiseng Sibande and Ashwin Scheepers (the so called generic case managers). ive since downgraded my account because there was nothing premium about the banking I pay for monthly. Now I'm ****** of my hard earned cash monthly for a service I don't require all because a branch needed to make a sale. ABSA DOES NOT RESPECT ITS CLIENTS.