ABSA Dispute Department

I app**** for a USA Green card on the second of December 2015 and paid for the transaction via my credit card, right after the application was made and the required fee was paid a received a sms saying that it is a ***** ****.I immediately phone the number on the sms ***. The client department stopped my credit card and informed me that a have to send a query through to the dispute department. I send a mail through but did not received any feedback from them up to date. On the 17 th of Dec I went into the Horwood branch in Secunda but the new card was not delivered , At the beginning of Jan 2016 I went into the bank again and my new card was still not delivered. I try to resend the mail to the dispute department twice at the beginning of Jan but the mail keeps on coming back as undelivered. I Phone the number provider on top again and they informed me that the only way I could get through to the dispute department is via a email. In the mean time I did not make any payments to my credit card because I am scared that due to the **** more money will be withdrawn from my account. In the mean time my card was been handed over to the collections department without any notice.